Diamond Secret #8
False Warranty Promises
Warranty coverage is only as good as the dealer offering it. It is critical to research your dealer and manufacturer thoroughly prior to making any purchase. Five-year warranties offered and attempted to be honored by organizations not even in business for five years!
Anyone offering ridiculously long term warranty time periods should be thoroughly researched. Does it make sense to you that an organization would risk its future on a 20-year warranty? It may be offered but be sure to read the fine print then realize how the warranty possesses no real promise once all costs are considered.
Beware of Pro-Rated Warranties that consider the time of ownership the customer has possession of the spa and then establishes a percentage of value from the total of the complete parts and labor warranty service bill. Example: a $500 repair could cost the customer $250 because the length of ownership provided only 50% warranty coverage.
Diamond Concern:
Inferior Spas Sold with inferior Warranties by incomplete and inexperienced sales personnel. In an industry that is basically still in its infancy compared to the likes of other industries, like the auto industry for example, too many participants are willing to risk their integrity to make a sale. Our concern quite simply is that you will not be educated properly before the sale and unfortunately not protected adequately after the sale. More than ever before this is a case of “Buyer Beware!”
Diamond Solution:
To simply protect you investment with sound business scruples, quality spas, and excellent resale. “Coast Spas” offer the finest non-prorated warranties in the industry. True lifetime-shell, 5-year everything, 3-yr cover, 10 yr no-leaks.
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