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Diamond Secret #1

Heater Corrosion & Replacement

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Industry wide, manufacturers pro-rate or deny heater replacement under warranty often by blaming the customer for not maintaining proper water chemistry. It is common knowledge that Nevada has 500 times more Calcium in its water table than other places in the country. Calcium and mineral built up on the heating element and its ensuing failure traditionally does not qualify as “a defect in Workmanship or Craftsmanship.” The result is that any parts & labor warranty coverage concerning the replacement heater core often leave the customer unprotected! Couple this problem with a very common premature cover replacement and it is possible to not have any warranty on the two major components on any spa; the heater that makes the water hot and the cover that protects the heat loss!

Diamond Concern:
Our concern is that a competitor with a lower threshold of integrity could install a traditional heater into their new spas retailed. These heaters are certain to fail inside the warranty period and are expensive to replace without any warranty coverage.

Diamond Solution:
“Coast Spas” utilizes “Titanium Coated” heater elements, which virtually eliminate corrosion and subsequent need for heater core replacement. As a result, the “Coast Spas” warranty covers all heater replacement for the full “Five Year” warranty period. The written warranty provided at the point of sale should indicate the manufacturers use of Titanium core heaters with a no fault warranty indicated.

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